Refund policy

Thank you for shopping with us. Please read this policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns, refunds, exchanges, or cancellations on any of the following:

  • Digital products
  • PDF files
  • Instant downloads
  • Printable files
  • PNG files
  • Templates
  • Print-on-Demand (POD) products
  • Made-to-order items

Digital Products and PDF Files

Because digital products are delivered instantly and cannot be returned, we do not offer refunds or exchanges on any digital purchases, including PDF files, downloadable products, printables, templates, or other digital content.

Please review the product description carefully before purchasing.

Print-on-Demand Products

All Print-on-Demand items are made specifically for each order. For this reason, we do not offer refunds, returns, or exchanges for:

  • Incorrect size chosen by the customer
  • Change of mind
  • Color expectations
  • Incorrect shipping address entered by the customer
  • Order placed by mistake
  • Shipping delays caused by the carrier

Please double-check all order details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

To request assistance, please send:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

If the issue is confirmed, we may offer a replacement at our discretion.

Cancellations

Orders cannot be canceled once they have been placed. This is especially true for digital products, PDF files, and Print-on-Demand items, since processing or delivery may begin immediately.

Contact

If you have any questions about your order, please contact us at:

[your email here]

By purchasing from our store, you agree to this Return & Refund Policy.

Aquí tienes una versión más corta también, por si la quieres más directa:

Return & Refund Policy

All sales are final.

Because we sell digital products, PDF files, and Print-on-Demand items, we do not accept returns, refunds, exchanges, or cancellations.

This includes:

  • Digital downloads
  • PDF products
  • Printable files
  • PNG files
  • Templates
  • Print-on-Demand apparel and accessories
  • Made-to-order products

Please review all product details carefully before placing your order.

We only replace items that arrive damaged, defective, or incorrect. If this happens, contact us within 5 days of delivery with your order number and photos of the issue.

For questions, contact us at:

nzgifts22@gmail.com

By placing an order, you agree to this policy.